Need Help? We’ve Got Answers.
Need Help? We’ve Got Answers.
General Questions
Q 1: Where are you located?
A: We are based in Germany and specialize in offering authentic Afghan products including dry fruits, spices, home items, and beverages.
Q 2: Where do your products come from?
A: Most of our dry fruits, carpets, and spices are directly sourced from Afghanistan, ensuring high quality and authenticity.
Q 3: Are your dry fruits organic or natural?
A: Yes, our dry fruits are 100% natural and sourced from Afghan farmers using traditional growing methods without artificial preservatives.
Q 4: Are your carpets handmade?
A: Yes! All our Afghan carpets are handmade by local artisans using traditional weaving techniques and natural dyes.
Q 5: What is the shelf life of your nuts and dried fruits?
A: Most of our dry fruits last 6–12 months when stored in a cool, dry place. Each product label includes a best-before date.
Shipping & Delivery
Q 1: Do you ship internationally?
A: Currently, we ship within Germany and selected EU countries. For international shipping inquiries, please contact us.
Q 2: How long does delivery take?
A: Orders are usually processed within 1–2 business days. Delivery within Germany typically takes 2–4 business days.
Q 3: How much is shipping?
A: Shipping costs are calculated at checkout and may vary based on your location and order weight.